![]() The appearance of your account will vary according to your subscription plan What happens if I forget my codes? You'll be asked to enter your account's password to confirm, and you're done! While we don't recommend it for the obvious security reasons, if you'd like to disable two-factor authentication on your WeTransfer account, simply click 'Turn off' while in your 'Password and security' panel. Please note that these codes refresh automatically after 30 seconds, and are valid for 60 seconds. Here's an example of how that looks with Google Authenticator: Once you've got 2FA set up, the next time you log into your account, you'll be asked to enter a code via your authentication app. If you lose your recovery codes, we would be unable to provide you with assistance in getting them back - it is up to you to keep these codes safe. Please, please make sure that you print this codes out, save it somewhere real safe, and don't share it with anyone. The next step is very important, because if you're unable to log into your WeTransfer account via your authentication app, you'll need to enter in your recovery code. ![]() Scan the barcode on your screen, and enter the 6-digit code that follows.ĢFA is now enabled on your account! Step 3: Save your recovery code Then, open up Google Authenticator, and click the '+' icon. If not, follow the link for your device, install the app, and then click 'Next.' If you've already got the Google Authenticator app installed, click 'Next'. The appearance of your account will vary according to your subscription plan Navigate to this area of your WeTransfer account: The one that we recommend is Google Authenticator, which you can download here: You'll need to download an authentication app to your mobile phone. What happens if I forget my codes? Step 1: Download an authentication app (just make sure nobody is looking over your shoulder!) Once set up, you'll be asked to enter a code via an authentication app when you log into your account as an extra step. Your administrator will also be able to advise if IP restrictions exist for your user record as this could also explain why you can't log in.Two-factor authentication, sometimes shortened as 2FA, adds another layer of security to your WeTransfer account. If you follow these steps and you are still having issues with your 2FA access we would recommend reaching out to an administrator on your account at your organisation to reset this directly in your user record.
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